Refund policy

Returns & Exchanges Policy

Last updated: 22/07/2026

Return window

You may return items within 30 days of delivery, provided they are unused and in original packaging.

How to return

You can return your item in one of two ways:

In store: Bring the item along with your order confirmation to our showroom at 44 Northgate, White Lund Industrial Estate, Morecambe, Lancashire LA3 3PU, United Kingdom. Opening hours: Monday–Friday, 9:00–17:00 GMT (closed Saturday and Sunday).
By mail: Email contact@Oranus.shop with your order number to receive return instructions. Returns should be sent to our UK address (provided after contacting us). Return shipping costs are the customer's responsibility, unless the item is faulty or damaged.

Exchanges

We accept exchanges. To request an exchange, follow the same process as a return (in store or by mail) and let us know which item you'd like instead.

Refunds

Refunds are issued to the original payment method within 7 working days of us receiving and processing your return.

Damaged items

If your order arrives damaged, please contact us within 48 hours with photographs of the item and packaging — we'll arrange a replacement or full refund.